Insane Call-Center Conversation
on
Thursday, October 12, 2006
Posted by
Rajesh J Advani
Labels:
Personal
This is an actual conversation I had with someone they told me was a "Tech Support" person at Cingular, which is my cellphone service provider. And this was after I'd spent around 30 minutes on the phone with "Customer Care" and they decided they'd transfer me to someone who was "more equipped" to help me.
No, seriously. This is not a joke. That's one person who'd fail the Turing test. Or maybe she had a two-minute memory.
It turned out, by the way - another 30 minutes later - that I wasn't actually speaking to Tech Support, since Customer Care had forwarded me back to Customer Care.
Support: Hi, and how may I help you today?
Me: Well, I'm calling because as of last Thursday, I've stopped receiving text messages from India.
S: You've started receiving text messages?
Me: No, I've stopped receiving text messages from India.
S: Okay, you've stopped receiving messages.
Me: Yes. People send me messages, but they never reach me. (Just in case she thought I was calling to complain that no one messages me anymore)
S: Okay. And what would you like to do today?
Me: (Speechless for a few seconds) I'd... like to know why I'm not getting messages from India anymore.
No, seriously. This is not a joke. That's one person who'd fail the Turing test. Or maybe she had a two-minute memory.
It turned out, by the way - another 30 minutes later - that I wasn't actually speaking to Tech Support, since Customer Care had forwarded me back to Customer Care.