Insane Call-Center Conversation

on Posted by Rajesh J Advani
Labels:
This is an actual conversation I had with someone they told me was a "Tech Support" person at Cingular, which is my cellphone service provider. And this was after I'd spent around 30 minutes on the phone with "Customer Care" and they decided they'd transfer me to someone who was "more equipped" to help me.
Support: Hi, and how may I help you today?
Me: Well, I'm calling because as of last Thursday, I've stopped receiving text messages from India.
S: You've started receiving text messages?
Me: No, I've stopped receiving text messages from India.
S: Okay, you've stopped receiving messages.
Me: Yes. People send me messages, but they never reach me. (Just in case she thought I was calling to complain that no one messages me anymore)
S: Okay. And what would you like to do today?
Me: (Speechless for a few seconds) I'd... like to know why I'm not getting messages from India anymore.

No, seriously. This is not a joke. That's one person who'd fail the Turing test. Or maybe she had a two-minute memory.

It turned out, by the way - another 30 minutes later - that I wasn't actually speaking to Tech Support, since Customer Care had forwarded me back to Customer Care.

11 comments:

Kusum Rohra said...

ROTFL She sure must have been more equipped to help you :P You Just didn't let her help.

Tch tch tch, there is this female asking you what you would like to do today and all you say is I'd... like to know why I'm not getting messages from India anymore.. I am sure the girl must have gone and blogged ( that is if she blogs) about a boring customer who only wanted to know about his text messages.

Sunita said...

Hillarious!!

@kusum: "I am sure the girl must have gone and blogged ( that is if she blogs) about a boring customer who only wanted to know about his text messages." - ROTFL :).

Perspective Inc. said...

LOL!!

Sourja said...

visiting your blog after a long time so thought I will be a stereotypical lurker and leave your a crumb :-).

Anonymous said...

yea... i agree. cingular customer service sucks...

Anonymous said...

"(Just in case she thought I was calling to complain that no one messages me anymore)"

=))

--Sunrise-- said...

"Me: Yes. People send me messages, but they never reach me. (Just in case she thought I was calling to complain that no one messages me anymore)"

LOL!! :) That would be one interesting complaint... they'd all be gossipping about it in their break times... :D

RS said...

Hi, I came across your blog in a moment of frustration (the issue of frustration being arranged marriages :) )when i typed a WHY ME in google. This post and the ones before were HILARIOUS. thanks for the laughs

Ardra said...

RJA,
Iused to read your blogs regularly on sulekha- but then I hadstopped going htere in between. Now I got back here thru radhakrishna's blog and am having a great time catching up with the archives. shall wait for your coming posts.
rgds
ardra

TII said...

Hey RJA, we want the Nth night series back! :)

deepak said...

How ever done it as used for me as an example for First Presentation in my company on Communication skills. Im thank ful to u for providing such a nice conversation.